The Resolution Services Center of Central Michigan (RSCCM) is a nonprofit 501(c)(3) organization comprised of volunteers and professionals who distinguish themselves by their professionalism, ethics, and commitment to alternative dispute resolution. RSCCM helps individuals, families, businesses, and organizations resolve conflict through mediation, facilitation, restorative practices, and training.
What We Do
The Resolution Services Center (RSCCM) promotes conflict resolution through trainings, mediation services, and restorative practices. As mediators, we empower parties to take control of their own solutions, allowing people in conflict an opportunity to communicate more effectively in the hope of reaching a mutual agreement which can resolve their dispute.(added) Our restorative practices offer children peaceful means to solve problems, uplifting productive conversations and focusing on understanding—not punishment—to transform schools and local communities.
Our Mission
We are experts at using the tool of dialogue to embrace conflict towards a resolution. Our goal is to facilitate, mediate, educate, and practice neutrality, perspective, and restorative approaches for the community.
Who We Serve
We serve individuals, families, youth, businesses, and organizations and resolve conflict through a variety of methods, including mediation, facilitation, restorative practices and training.
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Community Members: Seeking to resolve neighbor, family, or civil disputes.
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Courts & Legal Partners: Referring mediation cases outside of the courtroom.
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Youth & Schools: Using restorative circles to resolve conflict and keep kids in school.
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Organizations: Helping teams address internal conflicts and workplace issues.
We work in communities throughout Central Michigan, across our six-county region: Clinton, Eaton, Gratiot, Ingham, Isabella, and Shiawassee.
Our Commitment to Equity
We work to ensure equitable access to justice for all. Our services address systemic injustices and support inclusive, fair, and culturally responsive conflict resolution.
Our Core
Values
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Trust
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Honesty
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Respect for others and conflicting points of view
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Commitment to resolving the issue
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Willingness to compromise
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Confidentiality
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Prompt Action
Our Expertise
Restorative Justice is a peaceful conflict resolution tool that brings together all parties affected by conflict to discuss the incident, its impact on relationships and community, and find ways to heal harm collectively. Restorative justice fosters connection, communication, and conflict resolution through structured dialogue and shared decision-making. Through a variety of interventions such as the circling process and restorative conversations, RJ helps establish understanding, empathy, and collaborative problem solving to support life-enriching connections.
Mediation is a voluntary, confidential process where a neutral, third-party mediator helps people in conflict communicate and negotiate to reach a mutually acceptable agreement. Unlike a judge or arbitrator, the mediator facilitates discussion but does not make decisions
Mediator Training
We offer civil and domestic mediation training year-round, available both in-person and via Zoom. Quarterly updates are also available for certified mediators.
Conflict Resolution Training
We provide custom training for individuals, businesses, and organizations, helping people at all levels develop skills to manage and resolve conflict effectively.
IS MEDIATION RIGHT FOR YOU?
Mediation is an opportunity for individuals in conflict to create their own solutions within a neutral, confidential, and informal setting. By fostering open and respectful communication, mediation allows for people in dispute to communicate more effectively in the hope of reaching an agreement which can resolve their conflict. Unlike a courtroom setting, mediation provides a more informal and less adversarial environment, allowing participants to maintain control over the outcome rather than having a decision imposed by a judge.
Michigan Court Collaborations
64-A District Court (Ionia Co.)
65-A District Court (Clinton Co.)
66th District Court (Shiawassee Co.)