Conflict Resolution Training

At RSCCM, we believe that the tools of mediation go far beyond the mediation room and that these tools are essential life and workplace skills that can transform how individuals and organizations navigate conflict. Drawing from our experience in mediation and restorative justice, we offer training for organizations, individuals, and staff in key conflict resolution techniques we use in our everyday services.

Types of Trainings Offered

De-escalation Training

RSCCM’s De-Escalation Training equips organizations, businesses, and individuals with the skills to confidently manage high-stress and emotionally charged situations using the techniques we practice in our conflict resolution services. Participants learn how to effectively respond to escalated conflict using practical skills like active listening and empathy to help reduce tension and prevent conflict from escalating further. These skills not only help prevent escalation in the moment, but can also create a more respectful and communicative environment in the long term.

De-escalation training includes the following modules:

Active Listening
Building trust
Tactical Empathy
Reframing/Mirroring
Positions v. Interests
Verbal v. Non-verbal Communication
How to ask good questions
Generating Movement
De-Escalation Tactics

Other Trainings Offered:

Communication Training
Mission-Driven Planning
Resiliency Training
Difficult Conversations Training
Team-building Training

Pictured: RSCCM Executive Director Yarden Blumstein and Mediation Manager Ethan Campbell lead a de-escalation training for Delta Township.