General Civil Mediation Training

40 hour General Civil Mediation Training 

Takes place October, 15, 16, 17, 18, & 21 2019 

8:30 a.m.- 5:30 p.m. 

Trainer: Peg MacDougall 

TRAINING BENEFITS

*Learn how to become an approved mediator in Michigan. Enhance your skills in resolving conflict and upgrade your resume. 

Class size is limited allowing for personal coaching 

Experienced trainers are approved by the State Court Administrative Office 

Training is highly interactive 

Receive a comprehensive mediation manual and a mediation handbook 

Be coached in role plays by an experienced mediator  

TOPICS 

Understanding and using the difference between interests and positions 

• Using empathy to resolve conflict 
• Maintaining neutrality 
• Reframing the words of conflict 
• Facilitating a group process 

Developing an agenda for difficult discussions 

Techniques to generate movement toward resolution 

Writing an agreement to resolve the dispute and more!