General Civil Mediation Training

Benefits 

Learn how to become an approved mediator in Michigan 

Enhance your skills in resolving conflict and upgrade your resume 

Class size is limited allowing for personal coaching 

Experienced trainers are approved by the State Court Administrative Office 

Training is highly interactive 

Receive a comprehensive mediation manual and a mediation handbook 

Be coached in role plays by an experienced mediator 

Topics 

Understanding and using the difference between interests and positions 

Using empathy to resolve conflict 

Maintaining neutrality 

Reframing the words of conflict 

Facilitating a group process 

Developing an agenda for difficult discussions 

Techniques to generate movement toward resolution 

Writing an agreement to resolve the dispute and more! 

LOCATION: 

Resolution Services Center 

516 S. Creyts, Suite A (Office Park West) 

Lansing, MI 48917 

To REGISTER, submit payment & completed registration form by mail to 516 S. Creyts, Suite A, Lansing, MI 48917, by email to a 111.in@rscc\11.org or go onto our website at www.rsccm.org To request a registration form call 517.485.2274. Class size is limited.