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RSCCM Privacy Policy

Effective Date: July 30, 2025

At Resolution Services Center of Central Michigan (RSCCM), your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share information gathered through our website, services, and communications.

1. Information We Collect

We may collect the following information from users:

  • Personal Information: Name, email address, phone number, mailing address, and any other details you voluntarily submit through forms (e.g., mediation requests, training signups, contact forms).

  • Usage Data: We may collect information about your browser, IP address, pages visited, and interactions via cookies or analytics tools (e.g., Google Analytics).

  • Donation or Payment Information: If you make a donation or register for paid services, we may collect billing and transaction details. Payments are processed securely via trusted third-party providers.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and service requests

  • Provide mediation, training, or restorative justice services

  • Register participants for events or training programs

  • Process donations and issue receipts

  • Send newsletters, updates, or alerts (you may opt out anytime)

  • Improve our website and services through analytics

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. This includes secure servers, encrypted transmissions, and limited access to sensitive information.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information only when:

  • Required by law or legal process

  • Needed to deliver services via a trusted third-party (e.g., payment processors or email platforms like Constant Contact)

  • You give us explicit permission

5. Cookies and Analytics

We may use cookies and third-party tools (such as Google Analytics) to collect anonymous data about how visitors use our website. This helps us improve content, navigation, and performance. You can disable cookies through your browser settings.

6. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.

7. Your Choices

You may:

  • Opt out of marketing emails at any time by clicking “Unsubscribe” in our emails

  • Request access, updates, or deletion of your personal information by contacting us directly

  • Adjust cookie settings through your browser

8. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Resolution Services Center of Central Michigan
516 S Creyts Rd Ste A, Lansing, MI 48917
Email: office@rsccm.org
Phone: 517-485-2274
Website: https://www.rsccm.org

9. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on our website with the effective date.

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